Using videos in the new update crashes Principle

Help
#1

Have you searched the Docs and Knowledge base? Yup
Principle Version: 6.11
macOS Version: 11.6
Description of what you need help with:
Principle keeps showing the spinning color fan when I open the file. I have videos inside the prototype which played fine before the update.
Any suggestions?

Steps to reproduce the behavior:

  1. Just open the prd and do something in the timeline and see it stall out.

I am wondering if it is the size of the videos I have in the prototpye.

.prd file link (we really need this to fix almost any problem):
Screenshots:

#2

I’m not seeing a stall or crash with that file. I opened it, clicked the first transition and then dragged a keyframe. Is that what you’re doing?

Are you sure you’re on 6.11 and not 6.10? 6.11 fixed an issue with video.

#3

Yeah I am on Version 6.11 (6013)

I happens when I click on the second transition “bottom timer bar tap” and scrub the timeline, then principle hangs with the spinning fan and I have to force quit.

I am on an M1 mac running Big Sur 11.6 (20G165)

#4

@Daniel It’s still crashing. I made a completely different file, added some animation and a video to it and it hangs. Any ideas? Is there a way to downgrade to the prior version until this gets fixed? I have a critical update I need to make to a prototype I made.

Everything is fine until you start messing with the animation timeline and then crash. It seems like if you don’t touch the animation, you’ll be fine.

#5

@Daniel I see in License Manager FAQ that says I can download an older version but when I put in my license I only see an option to download 6.11.

Where do I go to revert to the prior version?

#6

@Daniel Any word on this? Is there a better way to get in touch with you? Hanging on a limb here.

#7

Here’s a link to get Principle 6.10 https://principleformac.com/download/Principle_6_10.zip

#8

@wtrsld After looking into it a bit more, it seems it’s a bug with macOS 11.6 - it happens in 6.10 too.

I’m working on a workaround. hang tight.

#9

@wtrsld Ok I think I’ve got it sorted. Try this out: https://principleformac.com/download/Principle_6_12%20Beta%201.zip

#10

Ok tried it out. I used the previously shared prd file and clicked on animation lines, then I scrub those lines to watch in the preview. The app hangs for about 8-10 sec and then the balloon goes away but the videos don’t play after that in preview.

I then opened a smaller prd that had videos that were smaller in filesize and followed the same flow as above, and the balloon has been spinning for a while now.

Do you need to know anything else?

#11

Have you tried restarting your computer?
Could you link to a screen recording of what you’re doing in the beta version of Principle to cause the hang?

#12

6.14 seems to clear this up. Just noticed video playback controls in the media picker of the asset.

Weirdly though there is no audio when I record the prototype and save as a video.

Any thoughts?

#13

Principle doesn’t include audio when exporting video recordings.

#14