License key incorrect

#1

Principle Version: Latest

Description of what you need help with: I’ve purchased a license key but it says: “That license couldn’t be found – it might have a typo. You can look up your license at principleformac.com/account.html” When I enter my email on principleformac.com/account.html it says: “We couldn’t find an account associated with the email address ‘.com’. You can check which email address is attached to your license by opening Principle and clicking on Principle > Registration in the menu bar. If your license was purchased by another person or company, it may be under their email address.”

0 Likes

#2

Please contact me from the support page with purchase info (email, date, license key), and I’ll sort it out for you.

0 Likes

closed #3

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

0 Likes