Bought extra seats and a renewal at the same time - The renewal removed the new seats

Principle Version: Version 5.7
macOS Version: N/A - This is a seat count issue

Description of what you need help with:
We decided to purchase an additional seat at the same time as renewing our license. After purchasing the renewal, our seat count is now back at 1 seat.

Steps to reproduce the behavior:

  1. Signed into the Principle license manager
  2. Reviewed the last 2 invoices. The first invoice is for additional seats ($129). The second invoice is for a license renewal to upgrade to Version 5.7 ($99).
  3. Noticed in License Manager that our Max Devices count is 1.


please contact customer support here along with the email address your license is registered to.